Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our website, or otherwise when you contact us. The personal information we collect may include:

• Contact Information: Name, email address, mailing address, phone number
• Property Information: Home address, roof type, roof size, property ownership status
• Financial Information: Monthly electricity bill amounts, financing preferences
• Communication Data: Messages, feedback, and correspondence you send to us
• Account Information: Username and password if you create an account for system monitoring

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and your usage of our website. This information may include:

• Device Information: Browser type, operating system, device type, screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our website and services
• To process and respond to your quote requests, inquiries, and customer service needs
• To design customized solar energy systems tailored to your home and energy usage
• To send you marketing and promotional communications (with your consent)
• To improve our website, products, and services through analytics
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms of service
• To provide you with updates on your solar installation project
• To administer contests, promotions, and surveys
• To calculate and provide accurate savings estimates through our ROI calculator

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activity on our website. Cookies are small data files stored on your device that help us improve your experience.

3.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including session management and security features
• Analytics Cookies: Help us understand how visitors interact with our website by collecting information about page views, navigation patterns, and user engagement
• Functional Cookies: Remember your preferences and settings to provide a personalized experience, such as calculator inputs and form data
• Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns

3.2 Managing Cookies

You can control and manage cookies through your browser settings. You may choose to block or delete cookies, but please note that doing so may affect the functionality of our website. When you first visit our site, you will be presented with a cookie consent banner allowing you to accept or reject non-essential cookies.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you, such as payment processors, installation partners, and customer relationship management platforms
• Legal Requirements: We may disclose your information when required by law, regulation, legal process, or governmental request
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction
• With Your Consent: We may share your information for any other purpose with your explicit consent
• Utility Companies: We may share limited information with your local utility company as required for solar panel interconnection and net metering setup

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage of sensitive personal and financial information
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data on a need-to-know basis
• Employee training on data protection and privacy best practices
• Secure data backup and disaster recovery procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to taking all reasonable steps to protect your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Customer account data is retained for the duration of the customer relationship and for up to seven years thereafter for tax and warranty purposes. You may request deletion of your personal data at any time, subject to legal retention requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal information
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions
• Right to Restrict Processing: You may request that we limit how we use your personal information
• Right to Data Portability: You may request a machine-readable copy of your personal data
• Right to Opt-Out: You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights

To exercise any of these rights, please contact us at privacy@zontrivexa.com or by mail at the address listed below. We will respond to your request within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information is collected about you, the right to request deletion of your personal information, the right to opt out of the sale of your personal information (Zontrivexa does not sell personal information), and the right to non-discrimination for exercising your CCPA rights. California residents may submit a verifiable consumer request by contacting us at privacy@zontrivexa.com.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take immediate steps to delete that information. If you believe we may have collected information from a minor, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites, including utility company portals, financing partners, and government incentive programs. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit through links on our website.

11. International Data Transfers

Zontrivexa is based in the United States, and your personal information is primarily stored and processed within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our services, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: